The message “the user trying to submit review is opted out” indicates that the user trying to leave a review on a platform has chosen to not receive emails, notifications, or messages related to that platform. This means they’ve actively opted out of participating in any community features like leaving reviews.
Here are some possible reasons why this might happen:
- Unsolicited communications: The user might be tired of receiving emails or notifications about new reviews, updates, or promotions.
- Negative experience: They might have had a negative experience with the platform and no longer want to engage with it.
- Privacy concerns: They might be concerned about their privacy and data being used for marketing purposes.
- Limited interest: They might simply not be interested in leaving reviews or participating in the platform’s community features.
Depending on the specific platform and its policies, opting out of reviews might:
- Prevent the user from leaving any reviews or ratings.
- Prevent them from seeing notifications about new reviews or updates.
- Prevent them from receiving emails or messages from the platform about reviews or related features.
If you’re facing this issue as a platform owner, here are some steps you can take:
- Review your opt-out process: Make sure it’s clear and easy for users to understand what they’re opting out of.
- Offer different opt-out options: Allow users to opt out of specific types of emails or notifications, rather than everything.
- Respect user preferences: Make sure you’re not sending emails or messages to users who have opted out.
- Offer incentives for reviews: Encourage users to leave reviews by offering discounts, rewards, or other benefits.
- Make it easy to leave reviews: Ensure the review process is simple and user-friendly.
By understanding why users opt out and taking steps to address their concerns, you can encourage more users to leave reviews and participate in your platform’s community.
